Thursday, June 04, 2009
Some New Evidence on the Source of Discrimination
The study will be published in the Academy of Management Journal. "Customers, from students buying textbooks to patients in an examining room, are consistently biased in favor of white men," says Hekman. "Because customer satisfaction is critical for organizational survival, business owners and managers will hire white men when possible and will pay lower salaries to the women and minorities they do hire."
customer satisfaction is so necessary.I find it hard to believe that anyone would consider such a choice to be morally "correct"
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